Tablet Warranty & RMA Terms and Conditions

Please review and agree to the Terms and Conditions before submitting a Return Merchandise Authorization (RMA) form. Below you will find information on how to troubleshoot common issues, learn what is covered and not covered/or voids warranty for your tablet, and learn how the tablet returns process works.

Note that Access Wireless is not the tablet manufacturer and does not provide this warranty.

TROUBLESHOOTING

Please review troubleshooting steps below, as these may assist in resolving your issue.

What troubleshooting steps can I try?

• Normal restart: Press and hold the Power button until power down window appears. Tap Power off. Once tablet turns off, press the Power button again to turn it back on.
  • Note: Newer software versions require user to press and hold Power button + Volume up button to initiate power down.
• Force restart: Press and hold down the Power button for 10+ seconds until tablet automatically turns off. Tablet will then restart itself.
• Force Power Up: If tablet won’t power on, simultaneously press the Power + Volume up + Volume down buttons for 10+ seconds.
• Toggle Airplane mode: From home screen, slide screen up. Go to Settings > Network & Internet, then slide Airplane mode bar to ON position. Wait 10 seconds, then toggle bar to OFF position.
• Uninstall or Disable apps: Try uninstalling apps that may be causing the problem. To do so, from home screen, slide screen up. Go to Settings > Apps > All Apps. Tap app, then choose Disable or Uninstall.
• Check your Internet connection: If you are experiencing issues with apps or browsing, make sure your Internet connection is stable and working properly.
• Check for software updates: If there are software updates available for your tablet, installing them can often resolve issues and improve performance and security. To do so, first make sure you are connected to Wi-Fi. Then from home screen, slide screen up. Go to Settings > System > System update > Check for update.
• Factory Reset: CAUTION: This will remove ALL data (including but not limited to pictures, videos, contacts, and any personalizations) from your tablet, so be sure to back up all personal information before performing these steps. From home screen, slide screen up. Go to Settings > System > Reset Options. From here, you have the option to reset the following:

• Reset Wi-Fi, mobile & Bluetooth
• Reset app preferences
• Erase all data (factory reset)

• Hard Reset: CAUTION: This will remove ALL data (including but not limited to pictures, videos, contacts, and any personalizations) from your tablet, so be sure to back up all personal information before performing these steps.

1. Make sure tablet is powered off.
2. With device powered off, press Volume up (Volume button farthest away from Power button) and Power button, and hold both until you see Boot Mode screen appear.
3. Use Volume up button to navigate to Recovery Mode, then press Volume down button to select. The manufacturer logo will appear.
4. (BLU TABLETS ONLY) Wait up to 10 seconds until “dead android” screen appears.
5. (BLU TABLETS ONLY) Quickly tap Power button first, then quickly tap Volume up button, and let go of both buttons simultaneously. The Android Recovery screen should appear. This step is tricky, so you may have to try a few times.
6. Once on Android Recovery screen, use Volume down button to navigate to “Wipe data/factory Reset”, then press Power button to select.
7. Navigate to “Factory Data Reset”, then press Power button to select.
8. Press Power button to “Reboot system now".

How do I optimize battery life on my tablet?

From home screen, slide screen up. Go to Settings > Battery. Here you can view your Battery usage, turn on Battery Saver mode, and Adaptive Battery, which allows you to limit battery for apps that you do not use often. Additionally, you can extend your tablet’s battery life between charges by manually turning off features you do not need/are not in use, such as Wi-Fi/Bluetooth and Automatic syncing for Gmail, calendar, contacts and other applications.

Turn down screen brightness. To do so, from home screen, slide screen up. Go to Settings > Display > Brightness Level, and drag bar to desired brightness (50% is recommended).

While charging, the battery icon in the top right corner will display a lightning bolt. The lightning bolt in the battery icon will no longer appear when the charging process ends. If the battery has completely drained, wait at least 15 minutes for the charging indicator to appear on your device. Always be sure to insert charger into device in the right direction. Inserting charger incorrectly can cause charging failure or physical damage. Furthermore, charge device by connecting it to the charging cable that comes with your tablet, as it does not accept fast-charging chargers or others not authorized for use with the device.

How do I connect my tablet to Wi-Fi?

From home screen, slide screen up. Go to Settings > Network & Internet > Internet. Select the Wi-Fi network you wish to connect to, then type password when prompted (if necessary).

What is Mobile Hotspot?

• Mobile hotspot, also referred to as tethering, is when you share your mobile data connection with other Wi-Fi capable devices. Please note that you must be on a plan that is mobile hotspot enabled and has a hotspot data allotment.
• Mobile Hotspot is password protected. Having a password prevents others with a Wi-Fi capable device from connecting to your Mobile Hotspot.

How do I connect my tablet to Mobile Hotspot?

From home screen, slide screen up. Go to Settings > Network & internet > Hotspot & Tethering > Tap Wi-Fi hotspot. From here you will turn on “Use Wi-Fi hotspot”. You can also create a new hotspot password in this location.

NOTE: Under Hotspot & Tethering, you can also click “Bluetooth tethering”, which allows you to share your tablet’s internet connection via Bluetooth.

How do I view information about my tablet?

From home screen, slide screen up. Go to Settings > About tablet. On this screen, you will find information like Device Name, Model, IMEI/serial number, Phone number/MDN (if applicable), and ICCID in SIM Slot 1 & 2 (if applicable).

WARRANTY POLICY

Your tablet comes with a 30-day warranty for technical defects, starting on date tablet is purchased. The following is not covered and/or voids warranty:

1. Tablets purchased more than 30 days prior.
2. Returning IMEI/serial number other than what is submitted on RMA.
3. Removing, altering, defacing or rendering illegible the IMEI/serial number.
4. Liquid damage; damage caused by sand/dust/dirt/fire/chemicals; physical abuse, including damaged screen, buttons, camera, speaker, earphone jack, SIM card slot, or charging port; ordinary wear and tear.
5. Defects caused by installing faulty software, altering, repairing, tampering with or modifying tablet in any way. This includes removing battery and/or back cover from tablet.
6. Defects caused by bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software.
7. Leaving personal passcode/PIN/lockcode, google account, or any restrictions that would prevent

   triage (This does not apply in cases where customer is not able to remove these due to defect).

RETURNS PROCESS

Please review instructions below on how to return your tablet. Note that all correspondence around RMA will be done via email, so you must have a valid email address.

1. After filling out RMA form, be on the lookout for a follow-up email stating if your RMA has been approved. This can take up to 2 business days. If approved, please proceed with returns process below.
2. Make sure battery and back cover are intact (On most tablet models, these are not removable).
3. Remove personal passcode/PIN/lockcode, google account, or any restrictions that would prevent triage.
4. Back up all data, as tablet will be factory reset/wiped of all contents (including but not limited to pictures, videos, contacts, and any personalizations) during triage process. The RMA center is not liable for lost data.
5. Remove protective case and SIM card (if applicable) and any other accessories, such as charger. None of these items should be sent in with your tablet. The RMA center is not liable for returned accessories.
6. Enclose tablet in sufficient padding and packaging to protect device during shipping. The RMA center is not liable for damage that may occur during transit. Any tablet received damaged will be automatically void of warranty.
7. Print copy of RMA approval, and place inside package with tablet.
8. Write RMA # on shipping label or package.
9. Choose local carrier to return tablet at your own expense.
10. Return tablet within 10 days of RMA approval, and no later than 40 days past purchase date.
11. After received at RMA center, it takes up to 5 business days to review RMA and triage your tablet. During this time, your tablet will be reset to factory default, meaning all your data (including but not limited to pictures, videos, contacts, and any personalizations) will be wiped from the tablet. Please make sure to back up all data prior to sending in tablet. The RMA center is not liable for lost data.
12. If warrantable, a replacement tablet will automatically be shipped to return address customer provides on RMA form. The RMA center will email you the replacement tablet’s IMEI/serial number, invoice # and tracking # upon shipping. Typically, transit time is 5-7 business days. Although the RMA center will try to ship the same model that was returned, you may receive a comparably spec’d model if your tablet model is out of stock or end of life.
13. If not warrantable, customer will be contacted by email for next steps. 

If after troubleshooting issue and agreeing to the above Terms and Conditions, you’d like to continue with an RMA, please click the button below to fill out the form.